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Hi, I have been using this program since 2016. I am trying to record our GST refund for the period of Oct.1 2019 to Dec.31 2019. When I try to post the deposit and select the A/R - CRA/gst it does not have a balance - it shows 0. When I view the original transaction for the gst filing it shows a debit to accounts receivable and a credit to gst paid. The date of the transaction is Dec.31/19. Can I reverse the original gst report and redo it? I have other cheques with this deposit so I am a little nervous about trying to reverse too much. I just can't seem to resolve this, I have a severe mid block here. Any suggestions will be appreciated.
Hi Sandra. You unfortunately cannot reverse a GST period once you have recorded it. It is difficult to figure out what has gone wrong without seeing your file, but is it possible you already recorded the refund and removed the invoice from A/P? That is a common occurrence. Otherwise, we might have to take a look at your file to further investigate.