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Just downloaded the new Field Manager Pro Desktop and mobile versions and was having trouble syncing. On the mobile version where most of this years and part of last years entries were, i noticed that I didn't seem to be signed in, even though all my fields along with my synced and non synced entries were all there. So I hit sign in to see if i could get it to sync. Now ALL of the entries are gone. Any chance the entries are somewhere??
Hi Bren, I'm a bit confused as to where you're sitting as far as what information is where (desktop/cloud/app). The app only downloads one crop year at a time. For example if on the Desktop computer, I'm in my 2014 crop year when I sync, then that is what goes up to the cloud and subsequently down to the app. When you say "most of this years and part of last years entries" I'm not sure how that would have happened since we would only be entering into either last year or this year on the app, not two years at once. It's possible to maybe have uploaded last year to the cloud from the desktop and downloaded to the app and then enter operations dated this year, but if that was the case then you would end up syncing those into last year on the desktop and be forced to re-enter them into the proper crop year and then delete them from the old year anyway.
The good news is that just signing in on the app won't erase any data. The only way to erase entries on the app is to Sign In and then download your farm again from the cloud. Since the cloud wouldn't have any un-synced entries those un-synced entries on the app would then be lost, but the app will warn you if that's going to happen. Is it possible that you signed in, *and* downloaded your farm from the cloud? If that's the case then those entries are likely lost unfortunately.
If you think back, is there any time where you've successfully sync'd from the app to the cloud for some or all of those now missing entries? If so, we might be able to recover those items from the cloud, but if you've not sync'd from the app at some point to send those entries up then there wont' be anything up there other than what you see on the app now..
I think that your best option is to call in to the support centre (1-800-667-7893) before you try to do anything else on the app or involving the sync process. If there's anything that we can do to help get those missing items back we definitely will.