Two transactions that have been cleared on previous bank rec that has been posted and I have verified that they are on the bank reconciliation report are now showing up on the bank rec as not cleared. How do I remove them without messing up the account balance?
Hi Carolyn, If the items weren't reversed and re-entered (in which case there shoudl be a reversal and then a re-entry that shoudl be showing for each item - and they can be checked off against each other) then you're in a situation where only data repair can fix the problem for you. Please call us at 1-800-667-7893.