I have an employee who took a payroll advance in November, could not repay in December, did not work in January and quit. He came by with the cash that he owed, put it in the bank ( Dr. 1110 Bank and Cr. 1210 Advances Receivable) when I open payroll I get message "The balance in the advances account doesn't match the sum of the accrued advances in the employee records" When you go into create pay cheque it shows the advance as owing. How do I clear it off ? Thanks.
ADMIN RESPONSE
Feb 10, 2025
Hi Jody, Click on the Payroll menu and choose Setup. Select Employees\ROE on the left and edit the employee in question. On the Payroll Information tab, set his Accrued Advances to $0.00 and then click on Save. That will fix everything up for you.
