Good day. I have a problem with the year end. My ability to create a new year has been hampered for the past few years, using the new software. why is my ability to make a new fiscal year "greyed out", i.e. unable to function? I have completed the GST for the year and I have done my last bank reconciliation.
Good evening Margaret
Did you create the accountant's copy already? ( did you send your file to the accountant already? It might be that your file has a dividing date. If that is the case, you would need to undo the accountant's copy from under the file menu. Once that is done, you will be able to add the new fiscal year. Side note: if the file was already sent to the accountant you will need to create a new accountant's copy and send a new copy to them.
I hope this helps