Good morning Amy.
When you open your cheques, are you using the in-browser PDF viewer, or something external like Adobe Reader? We have found that if you use the in-browser PDF viewer, where the cheque opens as a new tab in your web browser, the alignment of the cheque doesn't work. If you open the cheque in Adobe Reader, then the alignment issue fixes itself, and should print as expected.
If you are already using Adobe Reader, I would ask you to give us a quick call at 1-800-667-7893 so that we can take a look at your technical specs and see if we can come up with a solution for you.
Thank you very much!
